Register Now for DTOP Business Academy
Spring Classes are in session!
Join us for this four-part Communication Master Series with Triton College. Attend all four workshops and receive a participation certificate from Triton College – School of Continuing Education!
| Spring Session | Class Content | Date |
|---|---|---|
| Session One
The Nineteenth Century Charitable Association |
Building Relationships | May 20
11 AM to 12:30 PM |
| Session Two
The Nineteenth Century Charitable Association |
The Art of Persuasion | May 27
11 AM to 12:30 PM |
| Session Three
The Nineteenth Century Charitable Association |
Managing Interpersonal Conflict | June 3
11 AM to 12:30 PM |
| Session Four
The Nineteenth Century Charitable Association |
Leadership | June 10
11 AM to 12:30 PM |
Session One
Building Relationships
Strong relationships are the foundation of effective management. This session focuses on communication strategies that build trust, collaboration, and mutual respect in the workplace. Participants will learn how to strengthen communication skills to build positive relationships with colleagues, customers, and vendors that have direct impact on their organization’s bottom line.
Session Two
The Art of Persuasion
Persuasion is a critical skill for managers who need to influence decisions, inspire teams, gain support for ideas, and affect the bottom line of the organization. This session explores rhetorical techniques, psychological principles, and strategic messaging to enhance persuasive communication. Participants will practice framing their messages for maximum impact in different professional scenarios.
Session Three
Managing Interpersonal Conflict
Conflict is inevitable in the workplace, but effective communication can mitigate its impact and even turn it into productive outcomes. This session equips managers with conflict-resolution strategies through effective communication, including de-escalation techniques, negotiation skills, and constructive feedback methods. Participants will learn to address conflicts proactively, especially regarding complaints and criticisms from staff or the public. The outcome of this session is to foster a more harmonious work environment.
Session Four
Leadership
Great leaders communicate with clarity, confidence, and vision. This session focuses on essential leadership communication skills, including inspiring teams, delivering compelling messages, and navigating organizational change. Participants will explore different leadership styles and develop their ability to motivate, guide, and influence others effectively. Enhance leadership communication skills to inspire teams, improve guest experience, and drive retail engagement.
Downtown Oak Park Business Academy FAQs
The cost is free for DTOPBA members and their employees and $10 per class for all other participants.
If you cannot attend this fall session, no worries! We will be hosting this series again in 2025 after the holiday season!
We will provide a notebook and pens for all attendees. Laptops are not required, but you are welcome to bring one.
You are welcome to attend one or all sessions! Just be sure to RSVP for all people attending.
About the Instructor
